Nearly all electronic and telecom companies’ customer care services are closed due to the ongoing lockdown due to the Coronavirus epidemic in the country. Meanwhile, now Vodafone-Idea has issued WhatsApp number for customer care service to its customers. Apart from this, the company has also launched Customer Care Chatbot with the support of Artificial Intelligence. This chatbot is available on the company’s website, My Vodafone App and My Idea App.
Service will Work for Seven Days and 24 hours
For information, let Vodafone-Idea start this service with the help of ORISERVE. Vodafone and Idea customers can ask bill payment, recharge, data balance information as well as any problems related to the company through AI chatbot and WhatsApp. This Artificial Intelligence-based service will work 24 × 7.
After Vodafone-Idea launched the new service in lockdown, the company’s Chief Technology Officer Vishal Vora said, “We at Vodafone & Idea Ltd. ie VIL are fully engaged to keep our customers connected and provide a better experience using digital platform are committed. In line with our digital-first approach, we are offering technology-based services to help our customers. We hope that our new service will help customers a lot.
Vodafone-Idea Customers Will Have to Send Messages to These Numbers
For the information of the customers, let us know that to take advantage of the customer care service, Vodafone customers will have to send WhatsApp message on 9654297000. At the same time, Idea customers will have to send a message to 7065297000. Significantly, Vodafone-Idea has become the first telecom company in the country to provide customer care services on WhatsApp number. Recently the lockdown has been extended for two weeks, in this case, this service will be very helpful for Vodafone and Idea customers.