Was that Klarna Ceo Sebastian SiemiAtkowski on the screen or an ai clone?
When “Buy Now, Pay Later” Fintech Company Klarna Reported its first-Quarter Financial Results This Week via videoIt placed a realistic ai clone of siemiatkowski, 43, front and center. The clone started the one-minute, 23-second presentation by admitting it was an “ai avatar, here to share klarna's Q1 Q1 2025 highlights.”
Related: 'Not Necessarily Super Excted About This': Klarna's Ceo Says Ai Can Take Over All Jobs, Including His Own
According to klarna's First Quarter 2025 ResultsThe company Hit 100 Million Active Consures in the First Quarter of 2025, a new record and the fastest growth in two years. KLARNA also delivered its fourth profitable Quarter in a Row, Achieving an adjusted operating profit of $ 3 million. Revenue Rose 15% Year-Over-Year to $ 701 Million for Q1, with the us driving 33% of that growth.
On the call, siemiatkowski's likeness voiced that ai was the reason behind the company's growth. Klarna said that 96% of its roughly 3,000 Employees Use ai daily, resulting in a 152% increase in revaneue per Employee Since the first Quarter of 2023. The company is aiming to Evently $ 575,000 per worker Last year.
“AI is helping us work smarter, scale faster, and delivery more value,” The Ai Clone Stated.
Despite being upfront with the admission that it was an ai clone giving the results, Entrepreneur Had a hard time telling the ai apart from siemiatkowski.
Related: Duolingo put its sarcastic teen chatbot to work on its ear
Techcrunch Noted that the clone Didn't Blink as much as a human would, and its Voice Didn'T Sync up perfectly with its lip movements.
Sieemiatkowski's Ai Avatar said in the presentation that klarna is using ai for marketing, product development, customer support, and insurance.
“100 Million Consures, Profit, Growth, and AI is the Engine Driving It All,” The avatar stated.
https://www.youtube.com/watch?v=lvbkhfyl5ze
Klarna leads the US market as the biggest “pay in 4” loan company and was named walmart's exclusive installment loan provider in the us in March. However, its Net Loss For the first three months of 2025 was $ 99 million, more than double the $ 47 million it reported at the same time last year.
The company first showcased an ai avatar of sieemiatkowski in December to talk about earnings for the third Quarter of 2024. But it was alive to deliver the results in one minute and 22 seconds.
Klarna has worked for years to position itself as an ai-first company, cutting its workforce by 40% Since 2022, and asking employees to use ai to fill in the gaps. In February 2024, The Company Announced A Customer Service Ai That It Claimed Block Do the Work of 700 Human Customer Service Agents and Handle Questions in more than 35 languages.
Related: There are new rules for 'Buy Now, Pay Later' Programs – Here's What to Know
According to klarna's first-Quarter Results, AI Has the Most Profound Impact on Klarna's Customer Service Department. AI Slashed Costs by 40% While MainTaining Customer Satisfaction Rates, The Company Said.
However, Ai Alone is not enough to handle customer requests. Earlier this month, sieemiatkowski reveresed an ai-induced hiring freeze to hire human workers again for customer service. He Told Bloomberg That it was “so critical” to provide human support for customers if they needed it.
Klarna Filed For a Us Initial Public Offering in March but Paused Its Plans A Month Later Due to Market Volativity. The company is now planning to go public Later this year,
(Tagstotranslate) Business News (T) Loans (T) Payments (T) News and Trends (T) KLARNA
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